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Questions
Frequently Asked Questions.
Real answers about the consultation, our products, and how everything actually works. Can’t find what you need? Message us directly.
About Purifaces
The Brand & Philosophy
Ken is a 25-year skin specialist with a background at L’Oréal. He personally conducts consultations and tests every formulation on himself first, before it ever reaches a customer.
We start with the skin barrier, not the visible symptom. Most routines treat what you can see. We look at why your skin is reacting that way in the first place, then build the plan from there.
LuVaii began in Taiwan, built on years of dermatological research and a manufacturing standard strict enough to earn ISO 22716 certification. Today, the global LuVaii brand operates in 13 countries through 100+ salons. Purifaces began in Malaysia, built on one person’s refusal to accept “good enough”: 25 years of Ken Yeoh training, treating, and refining a non-invasive approach to skin that had gone unheard by conventional acne and anti-aging solutions.
Where those two paths met, LuVaii Purifaces was formed, combining Taiwan’s research and manufacturing rigor with Malaysia’s hands-on clinical expertise. No injections. No medication. No lasers. Just a consistent, trained, evidence-based approach to skin that actually holds up over time.
Where those two paths met, LuVaii Purifaces was formed, combining Taiwan’s research and manufacturing rigor with Malaysia’s hands-on clinical expertise. No injections. No medication. No lasers. Just a consistent, trained, evidence-based approach to skin that actually holds up over time.
The Consultation
The RM30 Session
A real skin history review, a root-cause analysis of what’s actually driving your concerns, and a clear next-step plan. Ken doesn’t sell anything during the session itself.
Online by default, to fit around your schedule. If you’d rather meet Ken in person, that can be arranged too.
No. The RM30 covers the diagnosis and the plan. What you do with it, including whether you buy anything at all, is entirely up to you.
Send your payment screenshot via WhatsApp and we’ll confirm right away.
Products & Ingredients
What You’re Actually Putting On Your Skin
Every formulation is built to a sensitive-skin standard first, then adapted for other concerns on top of that. Ken tests each one on himself before it reaches a customer.
Not required. It’s genuinely useful if you’re unsure what your skin needs, but many customers order directly once they already know their concern.
Our Learn section has in-depth guides on the skin barrier, acne, sensitive skin, pigmentation, and aging, each grounded in real research, not marketing claims.
Orders & Delivery
Shipping & Order Tracking
Yes, nationwide, including Sabah and Sarawak.
Within 3 to 7 working days.
Yes. Your tracking details are sent through the website and by email.
Returns & Refunds
If Something’s Not Right
Full details are on our Refund Policy page. In short: unopened items can be returned within a set window, and anything damaged, defective, or incorrect is always covered regardless of that window.
Message us on WhatsApp with your order number and a photo of the damage. We’ll sort it out from there.
Bookings can’t be canceled, but rescheduling the date or time is no problem. Just reply to the WhatsApp number you used to book.
Payment & Account
Checkout & Your Account
Checkout is secured through BetterPay, covering major cards and common local payment methods.
Yes, an account is required so you can receive the invoice our system generates. You can create one at the same time as checkout, no extra step needed.
Yes. Checkout runs through BetterPay’s secure payment gateway. We never see or store your full card details directly.