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Shipping & Delivery
Getting Your Order to You.
Straightforward, no surprises. Here’s exactly how it works.
Shipping Cost
Flat Rate, or Free Above RM198
RM10
Flat rate shipping on all orders under RM198
FREE
Automatically applied on orders of RM198 and above
Where & How Long
Nationwide, 3 to 14 Working Days
We ship across Malaysia, including Sabah and Sarawak, via GD Express (GDEX). Delivery typically takes 3 to 14 working days from dispatch, depending on your location.
Tracking Your Order
You’ll Know Where It Is
Once your order ships, tracking details are sent through the website and by email, so you can follow it the whole way.
If Something Goes Wrong
Lost or Damaged in Transit
If your order arrives damaged, or doesn’t arrive at all, message us with your order number as soon as you notice. Because we’re the account holder with GDEX, we handle the claim directly with them on your behalf, you don’t need to deal with the courier yourself. Once it’s resolved, we’ll arrange a replacement or refund.
Delivery Terms
The Details
Delivery address
Your order is shipped to the address you provide at checkout, as long as it complies with the shipping restrictions on this site.
Taking delivery
You’re responsible for taking delivery when your order arrives, or for providing any information we need to complete delivery. If delivery fails because you weren’t available or didn’t respond to a request for information, and this wasn’t due to something beyond your reasonable control, your order will be held at your own risk. Any resulting costs, including storage, are your responsibility.
Courier limitations
We ship via GD Express Sdn Bhd (347624-X). GDEX does not deliver on Sundays, public holidays, or at specific requested times (for example, after 7pm). If delivery fails because no one was available at the address, delivery fees aren’t refunded. We also can’t split one order across multiple delivery addresses — if you need items sent to different addresses, please place separate orders.
Haven’t received your order?
If you haven’t received your order within a reasonable time of the estimated delivery window, message us and we’ll look into it.
Question about your order?
Message us with your order number and we’ll check it directly.
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