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Return Policy
If Something’s Not Right.
Clear, straightforward terms, so you know exactly where you stand.
Damaged or Defective
If Your Item Arrives Damaged
Fast-track resolution
If your item arrives damaged, faulty, or defective, contact us within 7 days of receiving it and we’ll fast-track a full refund or exchange, no questions asked. For exchanges due to damaged or defective items, once the item has been reviewed by our Service Centre, a new product will be shipped out at no cost to you.
Discovered a defect later?
You’re still covered. Under the Consumer Protection Act 1999, goods that fail to be of acceptable quality remain your right to a remedy regardless of how much time has passed, so long as the defect isn’t due to normal wear and tear or misuse. Contact us and we’ll assess it on a case-by-case basis.
Incorrect Items
If We Sent the Wrong Thing
What to do
Contact us within 14 days of receiving your order, with the original packaging, and we’ll arrange a full refund or an exchange for the correct item. Once we’ve reviewed it, we’ll process your refund or exchange within 7 business days.
If it’s been opened or used
A 10% restocking fee plus shipping costs will apply.
Change of Mind
All Other Returns & Exchanges
The window
Contact us within 7 days of receiving your order. You’re responsible for return shipping costs, regardless of any free shipping promotion the original order qualified for. If we don’t hear from you within that 7-day window, we’re unable to offer a refund for change-of-mind returns.
What happens to your refund
Once we receive the returned item, we’ll inspect it. If it’s returned in good condition, your refund is processed as normal. If it’s returned damaged, a 15% restocking fee will be deducted from your refund.
Cancelling Orders
Changed Your Mind Before It Ships?
Before dispatch
If you cancel before your order ships, you’ll receive a full refund with no shipping charges.
After dispatch
Contact us immediately. You’ll be responsible for shipping costs, and we’ll process a full refund on the remaining amount once the cancellation is confirmed. If a cancelled item is returned unboxed with damage, a 15% restocking fee will apply.
Your Rights
Under Malaysian Law
Nothing in this policy limits your rights under the Consumer Protection Act 1999. Where goods are damaged, defective, or not of acceptable quality, you retain your statutory right to a repair, replacement, or refund regardless of the timeframes described above.
Need to start a return?
Message us with your order number and we’ll take it from there.
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